How to Buy Artwork

【A】 Making a Purchase Request

[STEP1]
You must be a registered member in order to view the prices of and/or purchase the artworks. Please click here to register.

[STEP2]
If an artwork is to your liking, you can add it to your cart by clicking "Add to Cart (Buy Now)," and you may purchase it.

-Credit Card Payment
After completing your purchase, we will notify you by email when the shipment is complete.

-Bank Transfer Payment

[STEP3]
After completing the purchasing process, a staff member will issue you an invoice.

[STEP4]
Please complete the payment for the artwork detailed in the invoice within 30 days after it has been issued.

[STEP5]
After your payment has been confirmed, we will proceed and prepare the artwork(s) for shipment. You will be notified through email when the shipment is completed.

【B】 Questions about the Artwork(s)

Please let us know your inquiries through the "Works Inquiry" form. You will be contacted privately by an Art Advisor.


Terms and Conditions

  • Only artworks that have an "Buy Now" button can be reserved for purchase. If the "Buy Now" button is not displayed on the page of the artwork you wish to purchase, please let us know via the "Works Inquiry Form," and an Art Advisor will contact you individually. As you ascend the membership ranks, more works will be accessible to you through the “Buy Now” button.
  • An artwork that has a "Pending" status is not available for immediate purchase because a customer is already in the process of purchasing the artwork. If you would like to receive information about a work, such as if it may become available for purchase, please contact us using the inquiry form. Please note that we will not be able to inform you how many people are on the waiting list for a particular artwork or exactly when your inquiry will be answered.
  • The prices of the artworks are subject to change depending on market conditions. Please note that the selling price may be revised during the sales period.
  • The price displayed on an artwork’s page includes shipping costs.
  • Purchased artworks will be shipped from storage facilities in Hong Kong and/or Japan. Please be warned that import taxes, consumption taxes, and other local taxes that require payment upon delivery are the sole responsibility of the customer.
  • Payment is due within 30 days after the invoice has been issued.
  • Please note that prices displayed are subject to change depending on market conditions and during the sales period.
  •  

    How to Buy Goods

    Products labeled as "Goods" are artist-related merchandise. You can purchase these products through the following steps:

    [STEP1]
    Choose the item you wish to purchase and click on the “Buy Now” button.

    [STEP2]
    On the bottom of the Shopping Cart page, click on the “Check Out” button.
    *You must be a registered member to make a purchase. Please enter your email address and password to login.

    [STEP3]
    Enter the shipping address, payment method, and other required information.

    [STEP4]
    On the confirmation page, check that the details of your order are correct. Lastly, click on the "Pay Now" button to confirm your order.

    After placing your order, an order confirmation email will be sent automatically. If you do not receive a confirmation email, please contact cs@whitestonegallery.co.jp.
    When making inquiries about your order, please provide the Order ID.

    The following terms apply to goods items

    Terms and Conditions

    • We only accept payments by credit card (Visa, MasterCard, American Express).
    • After receiving the order, your item(s) will be shipped from our warehouse in Japan within 2 to 5 business days.
      *Products that are made to order may require additional time before shipping. Please check the details on the product page.
    • We do not accept returns or exchanges due to personal reasons or preferences. If you have any questions about a product, please inquire before making a purchase.
    • All goods are shipped from Japan. Any customs duties, import taxes, or other local taxes incurred on the shipment are the sole responsibility of the customer.
    • Please note that prices displayed are subject to change depending on market conditions and during the sales period.

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