【A】 Making a Purchase Request

[STEP1] 
You must be a registered member in order to purchase the artworks. Please click here to register.

[STEP2] 
Choose the artwork(s) that you wish to purchase and click "Buy Now" on the Artworks page. Please enter the necessary information on the application to proceed to the next steps.

* If the "Buy Now" button does not appear on the page of the artwork you wish to purchase, please let us know via "Works Inquiry Form" or "Chat now" and our Art Advisor will contact you individually. As you ascend the membership ranks, more works will be accessible through the “Buy Now” button.

[STEP3] 
After the application is completed, we will provide an estimate of the shipping costs.

[STEP4] 
Please pay for the art work(s) and shipping fees within 30 days after the invoice is issued. We accept bank transfer payments.

[STEP5] 
After your payment has been confirmed, we will proceed and prepare the artwork(s) for shipment. You will be notified through email when the shipment is completed.

【B】 Questions about the Art Work(s)

 Please let us know your inquiries through "Works Inquiry Form" or "Chat now".

Precautions

If an artwork's status is on "Pending", it indicates that a negotiation is underway by a customer and cannot be purchased or discussed in any way immediately. If you would like to receive information about a work, please contact us using the inquiry form. We will not be able to inform you how many people are on the waiting list or exactly when your inquiry will be answered.

The prices of the artworks are subject to change depending on market conditions. Please note that the selling price may be revised during the sales period.

Purchased artworks will be shipped from Hong Kong and or Japan storage facilities. Shipping costs will be quoted after the purchase application is submitted. Please be warned that import taxes, consumption taxes, and other local taxes on delivery are the sole responsibility of the customer.

Payment for artwork and shipping costs is due within 30 days after the invoice is issued.

About Membership Rank

Whitestone Online Gallery assigns a "Membership Rank" to customers based on the amount of purchases they have made to date. As you progress through the ranks, more artworks from the online gallery will become available for purchase; allowing you to expand your collection. For more information on the Membership Rank, click here.

 

How to Buy Goods

Products labeled as "Goods" are artist-related merchandise. You can purchase these products through the following steps:

1. Choose the item you wish to purchase and click on "Buy Now".
2. On the bottom of the Shopping Cart page, click on "Check Out".
*You must be a registered member to make a purchase. Please enter your email address and password to login.
3. Enter the shipping address, payment method, and other required information.
4. On the confirmation page, check that your order details are correct. Lastly, click on "Pay now" to confirm your order.

After placing your order, an order confirmation email will be sent automatically. In the case that you do not receive an email, please contact cs@whitestonegallery.co.jp.
When making inquiries about your order, please provide the Order ID.

The following terms apply to goods items

• We accept only payments by credit card (Visa, MasterCard, American Express).
• After receiving the order, your item(s) will be shipped from our warehouse in Japan within 2 to 5 business days.
  *Products that are made to order may require additional time before shipping. Please check the details on the product page.
• We do not accept returns or exchanges due to personal reasons or preferences. If you have any questions about a product, please inquire before making a purchase.
• All goods are shipped from Japan. Any customs duties, import taxes, or other local taxes incurred on the shipment are the sole responsibility of the customer.
• Please note that prices displayed are subject to change depending on market conditions and during the sales period.